Privacy Policy

This policy explains how Seraphic Events & Productions (“we”, “us”) handles personal information you share with us through this website, by phone, WhatsApp or email. We aim to collect only what we need to respond to you and plan your event.

Information we collect

• Details you provide in the enquiry form: your name and phone number, and, if you choose to share them, the event type, location, date and a message.
• Messages you send us by email, phone or WhatsApp.
• When you tap Call, WhatsApp or Email on this website, we ask for your name, phone number, event type and approximate date before connecting you, so we can call you back if we miss you. Your browser remembers them so they are pre-filled next time, and your WhatsApp message includes them along with a short reference code. You can also reach us directly using the contact details below.
• Alongside details you share through that pop-up or the enquiry form, we note the page you were on, which button you used, how you reached the website (for example a Google search, an advert or Instagram), the first page you landed on, whether you have visited before, how many pages you viewed, and your device type, operating system and browser.
• Basic technical information such as your IP address, used briefly to protect the enquiry form from spam and abuse.
• If website analytics is enabled, anonymised usage information such as pages visited and the type of device used.

How we use your information

• To respond to your enquiry and discuss your event, including calling or messaging you back.
• To understand which pages and channels bring enquiries, so we can improve the website and our advertising.
• To prepare proposals and, if you engage us, to plan and deliver your event.
• To protect the website against spam and misuse.
• To understand, in aggregate, how the website is used so we can improve it.

We do not sell your personal information. We do not use it for unrelated marketing without your consent.

Sharing

We share information only where needed to respond to you or deliver your event, for example, with service providers that deliver our email, or, once you have engaged us, with vendors involved in your event. Enquiry and contact-button records are stored in a private Google Sheet (Google Workspace) that only our team can access. These parties may use the information only for that purpose.

Retention

We keep enquiry information for as long as needed to respond to you and for a reasonable period afterwards in case you get back in touch, unless you ask us to delete it sooner. Records related to engaged events may be kept longer where required for accounting or legal purposes.

Your choices and rights

You may ask us to access, correct or delete the personal information we hold about you, or withdraw consent for its use, in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023. Contact us using the details below and we will respond within a reasonable time.

Cookies and analytics

The website itself does not require cookies to function. To record how you reached the site and how many times you have visited, it keeps a small note in your browser’s own storage; it is never used to identify you, and clearing your browser data removes it. If analytics is enabled, Google Analytics may set cookies to measure visits in aggregate. You can block or delete cookies and site data using your browser settings.

Third-party links

Links to WhatsApp, Instagram, Google Maps and other services are governed by those services’ own privacy policies.

Contact

Seraphic Events & Productions
Jakkasandra Extension, Opp. Loco Bear, Koramangala, Bengaluru 560034, Karnataka
Email: seraphicevents08@gmail.com
Phone: +91 90197 97341

We may update this policy from time to time. The latest version will always be published on this page.